Back to: The client is always right
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The client is always right – Vocabulary
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Question 1 of 3
1. Question
Match the different types of mistake with their correct definitions.
Sort elements
- Bug
- Mix-up
- Slip-up
- Typo
- Gaffe
- Fault
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A mistake in a computer program
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A mistake that confuses somebody to believe that one thing is something else
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A small mistake
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A small, accidental mistake in a text made when it was typed on a computer
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A social mistake made in speaking or behaving
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Part of a machine that isn't working properly
Correct 6 / 6PointsIncorrect / 6 Points -
Question 2 of 3
2. Question
Match the following adjectives with their definitions.
Sort elements
- Tactful
- Direct
- Honest
- Rude
- Respectful
- Polite
- Encouraging
- Supportive
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Careful not to say or do anything that could upset or offend someone
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Saying what you think without worrying about other people's opinions
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Telling the truth
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Behaving in an offensive way; not polite
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Showing politeness and care towards someone who is considered important
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Behaving in a socially correct way that shows you are thinking about other people's feelings
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Making someone feel more confident
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Giving help
Correct 8 / 8PointsIncorrect / 8 Points -
Question 3 of 3
3. Question
Match the situations with the appropriate responses.
Sort elements
- Sorry to keep you waiting.
- I’m terribly sorry. I will get you another one right away.
- I apologize; I’ll bring you a clean one immediately.
- I regret to inform you that there has been a problem.
- Pardon?
- I’m sorry to have to tell you that...
- Sorry, I’ll be with you shortly.
- I’m afraid that isn’t allowed here.
- I’m sorry, I misunderstood.
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You kept someone who is phoning you on hold for a long time .
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You have spilt someone’s drink.
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A customer has just shown you a dirty spoon.
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You have to tell someone their flight has been cancelled.
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You didn’t clearly hear what someone said.
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You are telling someone they are losing their job.
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A customer enters while you are on the phone.
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You see someone smoking where they shouldn’t.
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You didn’t address someone’s request in the right manner.
Correct 9 / 9PointsIncorrect / 9 Points