Back to: The client is always right
First, read the following questions :
- What are the customers’ complaints?
- What are the waiters’ solutions?
- Do any of the waiters speak with the chef?
- What soup is ordered?
- Do all customers dine by themselves?
Now, listen to the three dialogues and answer the questions below.
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The client is always right – Listening comprehension – Part 1
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Question 1 of 5
1. Question
Match each customer with the problem he or she complains about.
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- Customer 1
- Customer 2
- Customer 3
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There aren’t sufficient menu options
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The meal wasn’t satisfactory
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The order takes too long
Correct 3 / 3PointsIncorrect / 3 Points -
Question 2 of 5
2. Question
Match each waiter with the action he or she takes.
Sort elements
- Waiter 1
- Waiter 2
- Waiter 3
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Talk to the manager
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Replace an item or offer it for free
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Offer something extra for free
Correct 3 / 3PointsIncorrect / 3 Points -
Question 3 of 5
3. Question
Do any of the waiters speak with the chef?
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Question 4 of 5
4. Question
Complete the sentence.
- Customer 2 ordered creamy (vegetable) soup
Correct
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Question 5 of 5
5. Question
All of the customers are dining by themselves.
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