Back to: Telephone communication

First, read the following questions :

1. What type of business is Mr. Wilson calling?
2. Does Ms. Goodyear have a direct line?
3. Why is Mr. Wilson calling ?
4. Why does Rachel put Mr. Wilson on hold?
5. When will the meeting take place?
6. What should Mr. Wilson do if something comes up?

Now, listen to the recording and answer the questions below.