Back to: It’s my job

First, read the following questions :

1. What is Steve’s position?
2. When did Steve start working at a hotel?
3. Why did he choose this field?
4. What is not one of the aspects of his job Steve says he enjoys?
5. What makes guests return to a hotel?
6. Why is the hospitality industry a bottom-up approach?
7. Why does Steve like customer service?

Now, listen to the recording and answer the questions below.