Skip to content

You're Welcome

Professional English interaction skills

Home
Diagnostic tests
Modules
Credits

Search for:

Vocabulary

Back to: How may I help you?

Time limit: 0

Quiz-summary

0 of 30 questions completed

Questions:

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30

Information

How may I help you? – Vocabulary

You have already completed the quiz before. Hence you can not start it again.

Quiz is loading...

You must sign in or sign up to start the quiz.

You have to finish following quiz, to start this quiz:

Results

0 of 30 questions answered correctly

Your time:

Time has elapsed

You have reached 0 of 0 points, (0)

Categories

Not categorized 0%

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30

Answered
Review

Question 1 of 30

1. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Would you please help me?
- I'll be right with you, sir.
- Wait. I'm on the phone, sir.
- Wait a little bit.
Correct

Incorrect
Question 2 of 30

2. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Do you work here?
- uhu.
- Yes I do, how may I help you?
- What, do you need help?
Correct

Incorrect
Question 3 of 30

3. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Could you call me a taxi?
- Certainly. May I have your name, please?
- I need to know your name.
- Name?
Correct

Incorrect
Question 4 of 30

4. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

I always stay at your hotel when I’m in town.
- Oh, I see.
- Thank you. We appreciate your business.
- Good for you!
Correct

Incorrect
Question 5 of 30

5. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Hi, I have a reservation. My name is Robert McAlister.
- Spelling?
- Could you spell that for me, please?
- Spelled how?
Correct

Incorrect
Question 6 of 30

6. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Could I get a receipt?
- Certainly. One moment please.
- Yes, I'm going to give you one. Wait.
- Give the printer time to print your receipt, please.
Correct

Incorrect
Question 7 of 30

7. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

(A group of 4 guys approaches the reception desk) Hi.
- Hey guys. What can I do for you?
- Good afternoon, men. Can I help?
- Good afternoon, gentlemen. How may I help you?
Correct

Incorrect
Question 8 of 30

8. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Could you check another date for me?
- OK, if you insist.
- Of course. Which date would you like me to check?
- Which date must I check now?
Correct

Incorrect
Question 9 of 30

9. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Thanks for clearing that up for me!
- My pleasure. Let me know if I can be of further assistance.
- Let me know about your future problems too, ok?
- Yeah no problem.
Correct

Incorrect
Question 10 of 30

10. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Are you going to bring my bags up to my room?
- You’re kidding, right! I'm the manager!
- No, I'm a little too important for that.
- I will happily get someone to take it up for you.
Correct

Incorrect
Question 11 of 30

11. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can you show me where we are on the map?
- Of course, allow me to show you.
- Since you asked me I will.
- Look. Our hotel is marked with a star.
Correct

Incorrect
Question 12 of 30

12. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Is this necessary?
- Yes, why wouldn't it be?
- I’m afraid so; it's required.
- Yes. Otherwise I wouldn't ask for it.
Correct

Incorrect
Question 13 of 30

13. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

What did your colleague say?
- I’m afraid that does not concern you.
- It wasn't about you, so you shouldn't care.
- Oh, nothing.
Correct

Incorrect
Question 14 of 30

14. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

The view from my room is amazing!
- OK.
- Yes, I'm aware of this, thanks.
- It is, isn't it?
Correct

Incorrect
Question 15 of 30

15. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Could we share this dish?
- Certainly, but please keep in mind that the portions are fairly small.
- Yes, but you're going to be hungry afterwards.
- Get two, OK? The portions are really small.
Correct

Incorrect
Question 16 of 30

16. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Our compliments to the chef.
- OK, I will pass it on.
- Thank you. I shall let her know you liked the meal.
- Whatever.
Correct

Incorrect
Question 17 of 30

17. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

What do you recommend?
- Everything is OK.
- I don't want to choose for you, madam.
- May I recommend the specialty of the house,...
Correct

Incorrect
Question 18 of 30

18. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can I smoke here?
- I regret to inform you that smoking is not allowed inside.
- Absolutely not, sir.
- No way.
Correct

Incorrect
Question 19 of 30

19. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can we get three glasses of water?
- We only have mineral water. Do you have a problem with that?
- You will have to drink mineral water. There is no other choice.
- Do you mind if I bring mineral water? We do not offer tap water, unfortunately.
Correct

Incorrect
Question 20 of 30

20. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Could we get the bill, please?
- Please ask someone else, sir. I'm a little busy.
- Sure, I'll tell your server to bring it.
- I'm not your server.
Correct

Incorrect
Question 21 of 30

21. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

(Handing you money) Here you go.
- Don't pay me. Pay at the cash register.
- Why are you paying me? Please pay at the cash register.
- May I ask you to pay at the cash register?
Correct

Incorrect
Question 22 of 30

22. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can I order from you?
- That's why I'm here.
- Certainly, what would you like?
- Yes, you must order from me.
Correct

Incorrect
Question 23 of 30

23. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

(Customer yelling/screaming)
- Sir, please keep your voice down.
- Please don't scream so much.
- No screaming, sir!
Correct

Incorrect
Question 24 of 30

24. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can you substitute the bacon with some cheese?
- I'm sorry, but substitutions are not allowed.
- No substitutions.
- I cannot give you cheese instead of bacon.
Correct

Incorrect
Question 25 of 30

25. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Thank you for the excellent service!
- My pleasure.
- Thank you, I know.
- Cool.
Correct

Incorrect
Question 26 of 30

26. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can you pack this food up for us?
- Fine. Wait.
- It will be my pleasure. I'll be right back.
- Wait for me. I'll pack it for you.
Correct

Incorrect
Question 27 of 30

27. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

I’m not sure. Can I get back to you tomorrow?
- Sure, whatever you say.
- Yes, that's fine.
- If you say so.
Correct

Incorrect
Question 28 of 30

28. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Am I doing this correctly? It doesn’t seem to work!
- Oh no, you're doing it totally wrong.
- Oh no, that is completely wrong!
- Oh, I see what the problem is.
Correct

Incorrect
Question 29 of 30

29. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Can I pay with my bank card?
- Fine.
- You're fine.
- Yes, that's absolutely fine.
Correct

Incorrect
Question 30 of 30

30. Question
Consider the context of the request or statement and select the most appropriate response. Take a note of the expressions used.

Why is it $2,000? You said it would be $1,500.
- I'm not trying to cheat you. If you look here, you'll see that taxes are $500.
- If you just look at the ticket you will see the answer to your question.
- $1,500 is the base price. Taxes are additional, I’m afraid.
Correct

Incorrect

Previous Lesson

Modals

Back to Course

How may I help you?

Post navigation

Listening comprehension – Part 1 →

© 2024 You're Welcome

Designed by ThemeBoy