Back to: How may I help you?

First, read the following questions :

1. What do the customers buy?
2. What colour is the T-shirt the customer tries on?
3. What’s the price of the MP3 player?
4. Can the customer return the MP3 player if she is unhappy with the sound quality of the system?
5. How does the customer pay?
6. What happens with the receipt?
7. What will the two ladies do next?

Now, listen to the recording and answer the questions below