Back to: How may I help you?

First, read the following questions :

1. What are the duties of a concierge?
2. Where does Kirsten Howard currently work?
3. For how long did Kirsten work in London?
4. What gives Kirsten the most satisfaction in her job?
5. Why do many people not use the concierge’s services?
6. Why did one hotel guest ask his room be filled with sand?
7. How many activities does Kirsten recommend?

Now, listen to the recording and answer the questions below.