Back to: Communicating by email or letter

First, read the following questions :

1. How much time do most people spend on e-mail?
2. What is the most important consequence of the quantity of e-mail we deal with?
3. Why should your subject line be clear and direct?
4. What is the most professional salutation mentioned?
5. What is a good trick to avoid misunderstandings when sending an e-mail?
6. Is e-mail never entirely confidential?
7. What should you limit in your e-mail signature?
8. Should you always use a spell-checker before sending your message?
9. When replying to a message sent to several recipients, should you “reply all”?

Now, listen to the recording and answer the questions below.